Customer Testimonials

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Customer Testimonials2018-10-03T16:42:16+00:00

Hear what our happy customers have to say!

All testimonials appear with explicit permissions from the writers, our wonderful customers, and their names have been abbreviated in some cases to protect their identity. Please contact NextGen directly if you have any questions regarding any information printed on this page and we’d be happy to answer any questions.

 

 

Testimonies / Reviews

NextGen was so fantastic! They came in, fixed my problem, and was gone in a professional and speedy manner.

Alex R.

The technicians were very courteous, professional, and dedicated in our time of need. I would definitely recommend them to anyone.

Raymond from Tampa

Thank you, NextGen, for all your help and being so professional and kind.

Amy Menna

NextGen was definitely memorable and I will be referring people to them in the future. They are dedicated to the work, but don’t neglect the people. I appreciate everything NextGen did for me. Thanks NextGen!!

Stacy

NextGen was very professional and answered all my questions in an easy to understand fashion. I would definitely recommend NextGen to anyone who has water damage and needs it fixed quick!

Kim from Tampa

NextGen was very professional, friendly, and extremely knowledgeable. I would recommend NextGen to my family and friends, as well as anyone who has any kind of mold, fire, or water damage to their houses!

Janis Dridel from Tamp

NextGen really knows how to select and run a crew charged with the important tasks of drying out a home and returning it to a normal condition. They were very polite and genial, but it was very obvious that the work came first. As a civil engineer, I have a good understanding of project requirements and your group met them all. I would feel more than comfortable recommending NextGen, both personally and professionally.

Robert Steinle

NextGen was very professional and polite. They explained things in layman’s terms, and made sure I was up-to-date with everything they were doing. Thanks so much NextGen.

Ed Garcia

Very knowledgeable about what they were doing and kept us in the loop. We were very impressed with everything after Next Gen was done as well. It didn’t look like anything bad had happened at all. Thank you!

Robert & Sharon Wright

Very kind, and the office staff was very courteous and always took the time to answer any and all questions we had. We couldn’t have asked for a better company in such a time of crisis!

Sergio & Jackie Cappelluti

Thank you for responding so quickly and providing excellent service when our house had a pipe to break underground and damaged areas of our home. During times like this, it is so very stressful. But it was truly a delight to have a company like yours help! You answered my phone call personally and quickly. The crew also responded quickly and were so polite and provided professional attention. I felt everything was under control and in good hands! It was especially encouraging to have your hands-on oversight from beginning to end. Everything is back to normal now and I just wanted to express, again , my gratitude for a “job well done”. With appreciation, L Chidel

L Chidel

I wanted to let you know how much we appreciated the work you did in our house recently. Your technicians were very knowledgeable and were able to help us understand the steps in the drying process and why certain things were being done etc. The work they did was very thorough and they acted as professionals at all times. We felt very comfortable with them working and having access to the house, they both were very careful with our home and with the time they spent at our home. I think David probably spent the most time monitoring and adjusting the equipment, but both he and Leon were top notch and a pleasure to deal with. I just thought you should know our experience with your company. Thank you, N.W. Tampa, FL

N.W.

To Whom It May Concern: I, Ester O., had the pleasure of working with David S, Leon C, John F and the very competent staff at NextGen Restoration this year when my washing machine created havoc in my life. The havoc started at approximately 1:30 in the morning. After the initial shock of what was happening, I looked in the yellow pages and found Adjuster Restoration Services also known as NextGen Restoration. Within an hour, Leon and John were at my home. They diligently worked very hard to help us get the remaining water out of our house and move the furniture somewhere safe. They were very professional in explaining the procedures that would be taking place and the documents needed to be signed in order to get my home in the condition that it was originally in. They were very comforting and kept us informed daily of what was going on and were there for moral support. The office staff was very professional and friendly every time we had to call the office for any reason. It was a struggle working with the adjusters and the insurance company but NextGen was always there supporting us and encouraging us. The whole experience was depressing and mentally draining but I am glad that GOD guided me to the yellow pages and put them in my view. My claim was finalized, I was paid, NextGen was paid and everything is back to normal. I thank GOD, NextGen, the staff and everyone involved that made this experience as painless as possible. A very grateful and satisfied customer, Ester O. Tampa, FL

Ester O.

After a water pipe burst in our home, we contacted our insurance company and were given the name of one of their “preferred providers” to do the water extraction. We were not impressed with their work. We contacted NextGen Restoration for an estimate on repairs to give to the insurance company. Upon NextGen’s arrival, they found that the initial drying, done by the “preferred provider” had not been done properly and that our home was still wet and now had mold. Our insurance company was notified, by NextGen, of the scope of the work needed to correct the problem their “preferred provider” had created.

We contracted with NextGen to dry the house and remediate the mold created/left by the other company. They immediately began the work and shortly after that, the insurance company denied our claim. NextGen continued their work, aware of the denial, and finished drying the house. A hygienist confirmed that the mold was indeed present, at which point we had to move out of our home. Together with NextGen, we reached an agreement for the mold remediation, so we could move back into our home.

During our lawsuit with the insurance company, NextGen stood by us, including brilliant testimony and live demonstrations at trial to justify our case. Their state of the art equipment processes and recording of information was above reproach at the trial.

NextGen waited patiently for 3 ½ years to get paid, until we won both the trial and appeal. Their support, excellent work and concern for their clients made the difference for us. We highly recommend their services!!

Thank you NextGen Restoration,

Mark & Rhonda Wagner

Mark & Rhonda Wagner